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Service Agreement

Last Updated on October 19, 2021

COACHING AND PRIVATE SESSION ENROLLMENT AND CANCELLATION POLICY

Printable Copy

The following is a legal binding agreement between Secret To Life™ Institute™ (‘STLI’), a D.B.A of JQS Enterprises Inc., and you the (‘Client’), upon purchasing a interactive coaching or private client sessions (‘Session/s’) through one of our online client offerings (‘Program’) to be serviced by a representative of the STLI (‘Practitioner’).

 

Through enrolling in a Program and the acknowledgment of the terms herein, through the online enrollment process, you knowingly and willingly agree with this agreement. 

 

PAYMENT DUE

The cost of the Program (‘Payment’) is due immediately upon enrollment. Payment for all Sessions must be received by STLI in advance, and be considered in good standing, to be utilized by Client. Whereas a payment plan has specifically been agreed to with STLI, the balance of your payment will be due based upon a specific rate listed during the enrollment process. 


If the Client should default on any payment, the Client will have up to ten (10) calendar days to rectify the situation. When the session is within thirty (30) calendar days of the defaulted payment, Client will have seventy (72) hours to rectify the situation. In either case, if the situation is not rectified in the time given, STLI will have the sole right to consider unusable with no refund to be available, where applicable. 


An NSF returned check or declined credit card charge will carry a fee of fifty dollars ($50.00).A


ll dates and locations are subject to change without notice and such changes will not affect the terms of this Cancellation Agreement.


 


GUARANTEE 

Sessions are granted a results guarantee for a period of sixty (60) calendar days, when aligned fully with the following.


By the start the session, Client and Practitioner must mutually agree on the desired outcome. If that outcome is not achieved, a Practitioner will support the Client for that specific agreed outcome, at no additional cost, until the results are achieved, for up to two additional sessions, provided the Client have been open, honest, and remains personally responsible (‘at cause’) during the session. Client must have equally participated fully, including all assigned tasks. 


Failure to act in accordance to these provisions nullifies the guarantee and STLI shall offer no additional services complimentary to this specific Session


In the event the ensuring problem has not deviated or alters in a satisfactory want after two additional sessions, Client concedes the that the reason is outside of the the reach of STLI at this time. The Practitioner only guides the Client through a process, yet the Client is directly responsible for the application. When the desired changes are not in alignment with the subconscious of the Client, the actions will be discarded. In this, we acknowledge that we must honor your deeper needs. With this, the guarantee is then considered completed and no additional service shall be provided complements of STLI. 


 

 

CANCELLATIONS AND REFUND OPTIONS 

Should you need to cancel your purchased Program, cancellations must be submitted to STLI in writing via written letter or email at [email protected] While voicemail will not be an accepted method of cancellation, enrollees may call and speak to a STLI representative for consultation. The cancellation will be considered official from the date written confirmation is received by STLI.


Our Cancellation Agreement is as follows:

  • O-10 days from date of the enrollment: Full refund available (minus merchant fees) for all unused sessions or minutes.
  • 11 or more days after purchase: No refund available.


When pertaining to an individual Session, should you need to cancel, our agreement reflects the fact that we incur expenses as a means to reserve the time-slot of the scheduled Session. If Client is unable to attend the Session, the Sessions Cancellation Agreement Terms apply:

  • Less than 24 hours from your appointment: No refund available under any circumstances. Session is counted as Void. 
  • 24 hours or greater from the time of your appointment: The session is not charged and able to be rescheduled for a later date, as long as it the Session remains in good standing.


If for any reason the Client cannot attend the Session, and cancels the appointment within the necessary timeframe, the session may be re-assigned to another date. STLI will require advanced written notification of the requested changes.


All cancellations must be submitted to STLI in writing via written letter or email at [email protected] While voicemail will not be an accepted method of cancellation, Client may call and speak to a representative for a consultation. Cancellation will be considered official from the date written confirmation is received by STLI.




PROGRAM AND SESSIONS 

STLI programs that contain individual Sessions are sold and documented as one (1) individual call per one (1) Session, for the length of time as defined in the Program. Sessions are deemed complete once the agreed session time has commenced, unless otherwise stated by STLI.


Once a session has been completed, there is no possibility for refund as the Practitioner has spent considerable time, effort, and energy. At STLI, your satisfaction is a main focus. If you have questions or concerns, please call or email our team. 


Sessions have a finite length of time, as listed during the enrollment process, however, as deemed necessary, STLI may increase the time spent for the behalf of the client. Client also acknowledges that if the agreed upon situation is resolved sooner than the finite length for that particular Session, the Session is considered complete once both parties agree the agreed situation was resolved successfully.


 

 

PROGRAM EXPIRATIONS

Session purchased through STLI are activated and available once a payment has been made to cover the cost of the Session. Partial payments only make the Sessions available that are equal to the cost of the Session. Use of this service is made active and available for, what is deemed by STLI as adequate and timely, while equally having an expiration of the agreement within reasonable time for STLI to operate efficiently to satisfy current and future clients. Unless otherwise documented in writing by STLI, the following represent the expiration for the services provided


  • Single Session includes an individual 60-minute Session. Once purchased, Client is awarded one hundred twenty days (120) calendar days from the date of purchase to commence and complete the Session. Thereafter, the program is consider expired, non-usable, and no refund is awarded. 
  • AwaknYou™ includes an individual Session ranging in time to a maximum of six (6) hours from commencement. Once purchased, Client is awarded one hundred twenty days (120) calendar days from the date of purchase to commence and complete the Session. Thereafter, the program is consider expired, non-usable, and no refund is awarded. 
  • Unlock Yourself™ includes four (4) individual 60-minute Sessions, spread over a four (4) week program. While the program is set for weekly interaction, Sessions may be used more often, or less often within a window of six (6) weeks from the start of the first session, unless agreed to in writing by both STLI and Client. Once purchased, Client is awarded one hundred twenty (120) calendar days from the date of purchase to commence and complete all Sessions. Thereafter, the program is consider expired, non-usable, and no refund is awarded.
  • Potential Reached™ includes twelve (12) optional individual 60-minute Sessions, as part of a twelve (12) week coaching program. Unless agreed upon by STLI, failure to use a session in a given week, does not carry the session into the following week. Sessions in this program are purely optional. STLI has the option at its sole discretion to award previous session/s, without having to equally honor all missed sessions. Once purchased, Client is awarded one hundred eighty (180) calendar days from the date of purchase to commence and complete all Sessions. Thereafter, the program is consider expired, non-usable, and no refund is awarded.


While STLI has the ability to extend the program beyond the expiration date, as it deems appropriate for standard business operations, the decision to extend one or more sessions is at the sole decision of STLI and does not imply or guarantee that any additional sessions will be extended.



PROGRAM PAUSING / FREEZING REQUESTS

Any request to pause a Program termed here as a ‘Freeze’, must be submitted to STLI in writing via written letter or email at [email protected] A freeze request is only considered valid upon receipt and written agreement to the Client from STLI. STLI has no obligation to accept and agree to such a request, unless previously documented by STLI in the purchase of that specific Program.


 

ONGOING SUPPORT 

When included in writing by STLI, via sales page, website information, digital and hardcopy advertisements, or direct written communication, STLI will offer direct access support, as a valued benefit and bonus the Client. 


Direct access support is defined as the ability for the Client to contact a Practitioner at STLI for a quick question or request via online digital message platform, compliments to the Client.


When included, Client will have access to STLI for the duration of the package, while the package is in good standing, active, and in use. Access will be provided through various online message apps. All attempts will be made within reason by STLI and Client to maintain communication on a secure platform, however, STLI acknowledges that Client is personally responsible for their continued mode/choice of platform, if different from what is suggested. 


Unless otherwise stated in writing by STLI, Client will have access to contact STLI with an inquiry or request for assistance in direct alignment with the specific Program for a maximum accumulation of forty-five (45) minutes per week. 


A week is defined as the number of weeks within the specific Program. The time allotment is within a week and is not subject to roll-over, extension, or accumulation of any sort. When a package falls out of good standing, via failure to make a payment, put on Freeze, or other such pause, bonus time is equally excluded until the package is back in good and active standings.


STLI has the ability at its sole discretion to increase the amount of minutes its Practitioners will offer this level of support, and any decision to increase access and responses in a particular allotment of time is isolated to that decision along and does not imply an overall increase.



EXPLORATION CALLS 

Complimentary or minimum deposit conversations, offered at the Sole Discretion of STLI, are used to be introduced and interview the Client.


Where the Client was specifically asked to pay a refundable deposit, based on specifically defined terms, in the event, the Client joins the program, the deposit will be applied to a Program purchase. In the event, the Client does not join the Program, the Client’s deposit will be returned to Client within 10 business days of the decision by either party.  


If the Exploration Call is canceled:

  • Within 48 hours from your appointment or in the event of a no-show to the appointed time: No refund available under any circumstances. Any desire to book another appointment must have a re-submitted application and a new deposit for a future appointment.
  • 48 hours or greater from the time of your appointment: The fee is refundable.

 


ARBITRATION

Except for actions to protect intellectual property rights and to enforce an arbitrator's decision hereunder, all disputes, controversies, or claims arising out of or relating to this Agreement or a breach thereof shall be submitted to and finally resolved by arbitration under the rules of the American Arbitration Association ("AAA") then in effect. There shall be one arbitrator, and such arbitrator shall be chosen by mutual agreement of the parties in accordance with AAA rules. The arbitration shall take place in Santa Ana, California, USA, and may be conducted by telephone or online. The arbitrator shall apply the laws of the State of California, USA to all issues in dispute. The controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The findings of the arbitrator shall be final and binding on the parties, and may be entered in any court of competent jurisdiction for enforcement. Enforcements of any award or judgment shall be governed by the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards. Should either party file an action contrary to this provision, the other party may recover attorney's fees and costs up to $1000.00.

 


JURISDICTION AND VENUE

The courts of Orange County in the State of California, USA and the nearest U.S. District Court in the State of California shall be the exclusive jurisdiction and venue for all legal proceedings that are not arbitrated under these Terms of Use.

 


CONTROLLING LAW

This Agreement shall be construed under the laws of the State of California, USA, excluding rules regarding conflicts of law. The application the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

  


SEVERABILITY

If any provision of these terms is declared invalid or unenforceable, such provision shall be deemed modified to the extent necessary and possible to render it valid and enforceable. In any event, the unenforceability or invalidity of any provision shall not affect any other provision of these terms, and these terms shall continue in full force and effect, and be construed and enforced, as if such provision had not been included, or had been modified as above provided, as the case may be.



FORCE MAJEURE

We shall not be liable for damages for any delay or failure of delivery arising out of causes beyond our reasonable control and without our fault or negligence, including, but not limited to, Acts of God, acts of civil or military authority, fires, riots, wars, embargoes, Internet disruptions, hacker attacks, or communications failures.

 


WARRANTEE

You agree that this session is provided as-is and without warrantee for personal development purposes only. You also agree to hold harmless and indemnify JQS Enterprises, it's agents and Carl Schirtzer against any and all claims and actions arising out of the use of these courses, including, without limitation, expenses, judgments, fines, settlements and other amounts actually and reasonably incurred in connection with any liability, suit, action, loss, or damage arising or resulting from your participation in the courses.


 

CLIENT DISCLOSURE

Pursuant to the California Business and Professions Code, STLI makes the following disclosures: STLI is a professional practice that provides coaching services that are alternative and complementary to healing arts services licensed by the state. Each client will be interviewed and if it is determined that the services we provide can be of benefit, STLI will provide services in accordance with the education and experience of: 

  • NLP – Use of subconscious principles, patterns and language to increase resourcefulness.
  • Hypnosis – Methods that bypassing of the conscious mind and offer suggestions that induce change.
  • TIME Techniques – Tools to release unresourceful emotions and experiences.
  • Emotional Freedom Techniques – For the release of stored energy and internal state management.
  • Reiki and HypnoReiki – Methods to stimulate and support energy balance.
  • Systemic Constellations - Techniques to reset, re-align, and renew subconscious patterns and unresourceful programs
  • Transformational Coaching – Performance enhancement with ongoing perspective, support, and direction.

 

The services do not include the practice of medicine or psychology or any other licensed healing art, since we are not licensed physicians. These services are not licensed by the state, since the state does not license them. STLI has practitioners with the following education, training, experience and credentials:

  • Certified Master Hypnotherapist
  • Certified Master Practitioner of Neuro-linguistic Programming (NLP)
  • Certified TIME Techniques Master Practitioner
  • Certified Master Success Coach
  • Certified Practitioner of Emotional Freedom Technique (EFT)
  • Board Certification by International Board of Coaches and Practitioners..

 

For questions, comments, or if you need to contact STLI, please email all inquiries to [email protected] 

 

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All Rights Reserved.